Roles

• Support for end users via remote and on-site assistance
• Server and network maintenance
• Configuration and maintenance of Linux and Windows servers

Technical Skills

• Windows and Linux operating systems
• Command-line interface proficiency
• Technical understanding of how networks and the Internet work
• Configuration of services on Linux servers, such as Samba, FTP, DHCP, proxy, firewall, and others

Soft Skills

• Teamwork
• Communication for online or on-site client support
• Understanding and resolving complex technical issues
• Handling emergencies involving essential business systems

Challenges

• Difficulty finding quality technical content back then
• Slow connection to watching video lessons (purchased several courses on CD)
• Lack of experience at the beginning, as it was my first job